I’m working on a public health question and need the explanation and answer to help me learn.
Reflect on a time that you or a family member were a patient.
* Describe the healthcare setting and the overall care delivery experience.
* Did you or your family member participate in a patient experience survey?
* Examine how your experience aligns with the MOH Patient Experience Measurement Program.
* What specific indicators would you suggest the facility tracks to measure its performance and what dimensions are most important in determining outcomes?
Expert Solution Preview
Introduction:
As an individual who is involved in the academia world and has a great interest in healthcare, I have always been curious about the patient experience. In this response, I will reflect on a family member’s healthcare experience and examine how it aligns with the MOH Patient Experience Measurement Program. Furthermore, I will suggest specific indicators the facility could track to measure its performance and the essential dimensions in determining outcomes.
Answer:
During the early 2021 COVID-19 pandemic, my family member was diagnosed with a chronic disease that needed immediate medical attention. As a result, they were admitted to a private hospital in the United Arab Emirates (UAE). The overall care delivery was excellent, and the healthcare setting was admirable. The physicians and nurses displayed a high level of expertise, empathy and were always available during the entire stay.
The hospital conducted a patient experience survey after the patient’s discharge. In the survey, they asked about the patient’s satisfaction with the hospital’s staff, cleanliness, communication, and food. It also included questions about the overall experience, such as privacy, comfort, safety, and waiting times.
The MOH Patient Experience Measurement Program measures the patient’s experience based on six dimensions: access, respect, coordination, communication, privacy, and safety. These dimensions are incredibly vital in determining outcomes as they show the overall quality of care provided by healthcare facilities.
In my opinion, the facility should track indicators such as patient wait times, patient safety incidents, patient satisfaction rates, readmission rates, and staff-to-patient ratios. These indicators will ensure that the hospital has a clear understanding of its patient care quality and the impact of its services.
Conclusion:
Healthcare facilities must always consider the patient’s experience while in their care and continuously improve to achieve clinical excellence. Patient-centric approaches aim to create a positive impact on a patient’s physical and emotional wellbeing. Hospitals must monitor and manage specific indicators to maintain high-quality patient experiences and support the healthcare system’s growth.
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